Project overview
Sprout is expanding its social network ecosystem, and Reddit would give enterprise customers an important counterweight to Meta. Brands could monitor relevant subreddits, reply to posts and comments for community building and customer care, analyze channel performance and ROI, and post to subreddits to activate their communities.
Our users
S
Social media managers
Want to understand what customers are saying about the brand.
C
Care agents
Reply to customers and resolve their issues.
C
Care managers
Look for what could improve.
Select screens
Full-width inbox. Agents see more context on each card, and clicking a card opens the full thread in a layer.
Split pane. A toggle that works like 1:1 messaging.
Moderator badge. Moderators are marked with a green badge.